We hope you have fallen completely in love with your purchases from us and are cozying up right now enjoying them!
Ordering online can be a bit tricky especially with investment pieces.
We encourage you to reach out to us with any questions you might have to firstname.lastname@example.org prior to making your purchase so we can help ensure you have all the info you need!
If for some reason you aren't 100% satisfied with your item we will try to be as helpful as possible, but we do have some limitations on returns!
Please read more about what you can and can't return.
You may return non-food small decor items for a refund of the merchandise total ( less restocking fee ) within 7 days of delivery; all you need to do is ship the item and return request form back to us at:
On the 45th 505 HWY
118 W Suite 427
Bracebridge, Ontario P1L2G7
The Return Form needs to be included in your package.
It may be found on the bottom of the Home Page.
The return is subject to the following policies:
All returns of small decor items are subject to a 15% restocking fee.
Furniture,carpets,art and other large items are not returnable.
Return credits are issued within 24 hours once the item is received and inspected.
Please allow 5-7 business days for the refund to post back to your account.
Please email us at email@example.com prior to for approval.
If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount.
We do not offer return shipping labels.
Please note our actual shipping costs are often higher than what we charge customers and can be up to $150 or more.
Items must be in original packaging and in their original state to be eligible for a refund.
As of January 1st 2020, all hardwired lighting fixtures are final sale.
All made to order art and made to order custom furniture is final sale and cannot be cancelled after 24hrs of order/purchase.
Other than in the event of a severe product defect, sofas, beds, dining tables and any furniture over 50 lbs. are final sale.
We do not accept returns due to size.
Please measure accordingly before ordering.
Any item receiving over a 20% discount are final sale.
Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item.
Defect claims occurring over time are only available within the first 2 months of receiving the item after-which we can no longer guarantee replacement or credit for the item.
Please note natural materials including wood and marble have variations and their imperfections are not considered defects.
As foreign wood adapts to our climate, it can shift size and cause cracking.
This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.